The Sterling Care Homes Ltd Philosophy
Our philosophy of care sets out the basic principles, values and beliefs, which underpin the care we provide. The director and staff support this philosophy. At Sterling Care Homes Ltd we belive that by catering to your individual core requirements we are providing an environment where you can feel at home, safe and cared for. The following four pillars form our quality promise to you:
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Quality Care
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Quality Food
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Quality Environment
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Quality Social Life
We know how difficult it must be for you to have to give up your own home, whether it is for a few weeks or for a longer term. We accept there is no substitute for it, although, we believe we can, with your co-operation and with support from your family and friends, make the transition easier for you, and assist you to make this your home. We are not afraid to try out new things nor are we put off by fear of failure. We work with you as this allows us to offer you a personal service and makes it possible for us to carefully consider your care requirements. We are therefore able to tailor your care package to meet your needs.
Our aim is quite simply to serve you to the best of our ability, to give you the highest standard of care and to do everything we can to make your stay with us as pleasant and as comfortable as possible. We also continually assess our performance and listen to the needs of our residents, their families and friends. This enables us to continue creating a friendly relaxed environment. Should you join forces with us, by working together, we will improve your lifestyle, and hopefully enhance your quality of life in the home.
